How can we help?
Support for Nahnu Asset Scanner is provided by Nahnu Plugins. Check the how-to guide first. For bugs or feature requests, the WordPress.org forum is the right place.
Support is provided by Nahnu Plugins. This is a free plugin and support is best-effort. Bugs and confirmed issues are prioritised. There is no full documentation library. A single how-to guide covers everything you need to get started.
Where to go for help
Start with the how-to guide. It covers everything the plugin does. For anything beyond that, the WordPress.org forum is monitored by the Nahnu Plugins team.
The primary support channel for this plugin. Post bug reports, feature requests, and compatibility issues here. Public threads mean other users benefit from the answers too.
Open the forumA single page covering everything: installation, selecting pages, running your first scan, reading the four result tabs, and exporting. The plugin is straightforward and this guide covers it in full.
Read the guideGeneral how-to questions not covered in the guide may be answered at our discretion. This is a free plugin and detailed configuration support is outside the scope of what we can reliably commit to.
Post on the forumHave an idea that would make the plugin more useful? Post it on the forum with as much context as possible. Popular requests are tracked and considered for future releases.
Submit a requestSupport scope
To set clear expectations, here is what falls inside and outside the support commitment for a free plugin.
| Topic | Covered | Notes |
|---|---|---|
| Bug reports | Yes | Confirmed bugs are fixed in a future release. Include your WP version, active plugins list, and steps to reproduce. |
| Compatibility issues | Yes | Conflicts with specific themes or plugins. Include the plugin name and version. |
| Feature requests | Yes | Tracked and considered for future releases. Not guaranteed to be implemented. |
| Installation help | Yes | Covered in the how-to guide. Basic questions also answered on the forum. |
| Understanding scan results | Limited | The how-to guide covers most scenarios. Complex custom environments are outside scope. |
| Cache plugin configuration | No | Asset Scanner gives you the data. Configuring WP Rocket, LiteSpeed, or other plugins is outside scope. |
| Consent platform setup | No | Complianz, CookieYes, and similar tools have their own support channels. |
| Custom development | No | Code customizations or plugin modifications are not supported. |
Common questions
Check here before posting on the forum.
max_execution_time setting. Caching plugins with aggressive rules can also block the scanner from seeing a real page load.Report an issue
Fill in the form below and we will get back to you. The more detail you include, the faster the issue can be reproduced and resolved.